Cut the crap. Use Zania.
Paste your story. Zania drafts a formally worded letter for any dispute. You review it, you send it.
Legal topics are our speciality, but any situation is welcome. One-off payment. No subscription.
Dear Sir or Madam,
I am writing regarding the above order, which was delivered faulty on 14 May. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose.
I therefore request a full refund of £142.00 within 14 days of the date of this letter.
Yours faithfully,
Three steps from a mess to a letter that holds up.
Paste your story
Tell it plainly, in your own words. No legalese, no forms to learn.
Zania drafts the letter
A formally worded letter, cited to the right statute where one applies.
Review and send
Read it, edit anything, then send it yourself. The wording is yours to use.
Sixteen letter types, grouped by how far they reach.
Pick the closest match - or just start writing and we will find it for you.
Situation-led
Statute-cited
One-off payment. No subscription.
Pay once for the letter you need. Add escalation only if you have to.
Full Case for £11.99 - a permanently locked price for the first 500 users.
Legacy price is locked for as long as you remain active.
Starter
£7.99
A single formally worded letter, ready to send.
- One drafted letter
- Statute cited where it applies
- No storage
Full Case
£14.99
The letter plus everything you need to follow it through.
- Everything in Starter
- Enclosures checklist
- Follow-up guidance
- 90-day storage
Escalation Pack
£9.99
When the first letter is ignored. Adds the escalation stage.
- Escalation letter
- Next-step routing (ombudsman / small claims)
- Deadline tracking
Paste your story. We draft the letter.
Write it however it comes out. We turn it into a formally worded letter you can review and send.